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View salary and benefits informationThe IT Support Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Support Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Support Desk Manager monitors and measures service metrics and volume t more...
The Manager IT Infrastructure Operations is responsible for planning and achieving budgets, goals, and business objectives. Manages the daily activities of an enterprise IT operations unit and its equipment. Being a Manager IT Infrastructure Operations follows established operating policies to mitigate risk. Implements and maintains enterprise-wide IT system tools and ensures scalability. In addition, Manager IT Infrastructure Operations typically responsible for one or more of the following responsibilities: information systems operations activities, computer operations, data entry, data cont more...
The IT Support Desk Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Supervises the staff and the day-to-day operations of an organization's technical help desk. Being an IT Support Desk Supervisor ensures the latest product/technical updates and policies are available and communicated to the team. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, IT Support Desk Supervisor monit more...
The IT Support Desk Senior Manager provides mentoring and leadership to the team. Manages all aspects and operations of an organization's technical help desk. Being an IT Support Desk Senior Manager identifies and implements help desk systems and tools to identify, document, track, and resolve reported problems. Assists in the development of processes and procedures to achieve service level requirements and performance goals, and produce high-quality service to internal customers. In addition, IT Support Desk Senior Manager reviews key metrics to analyze the help desk performance, identify pro more...
The Operations Support Supervisor monitors accessibility of applications or services. Oversees staff in an organization's enterprise computer operations department. Being an Operations Support Supervisor establishes IT operating policies to mitigate risk. Assists with the implementation and maintenance of enterprise-wide system tools and ensures scalability. In addition, Operations Support Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Operations Support Supervisor supervises a group of primarily para-professional level staffs. May als more...
The IT User Support provides systems analysis to ensure the needs of the user are met. Serves as a liaison between systems personnel and end users, such as a client or business unit. Being an IT User Support may require a bachelor's degree in area of specialty. May assist in system implementation or training. In addition, IT User Support typically reports to a manager or head of a unit/department. Working as an IT User Support typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of t more...
The IT Department Manager implements and maintains the policies and goals for the IT department to support the company's needs. Manages all IT activities in the organization. Being an IT Department Manager oversees the internal IT support function. Ensures proper information system operations and plans necessary upgrades. In addition, IT Department Manager conducts research and recommends the selection of IT equipment, applications, and supplies. Requires a bachelor's degree. Typically reports to top management. The IT Department Manager manages subordinate staff in the day-to-day performance more...
The IT Network Operations, Manager establishes guidelines to monitors systems performance, and ensures applications stability through the effective use of personal computers, servers, and technical services. Plans, manages and provides work direction to mainframe and client/server operations. Being an IT Network Operations, Manager requires a bachelor's degree. Develops operational policies and procedures, and determines most efficient utilization of personnel and equipment. In addition, IT Network Operations, Manager typically reports to top management. The IT Network Operations, Manager typi more...
The IT Production Operations Manager develops and administers policies and procedures for ensuring the flow of data and operations between or within departments. Plans, directs, and manages the daily operations of the production control activities in an IT environment. Being an IT Production Operations Manager typically reports to a head of a unit/department. May require a bachelor's degree in area of specialty. The IT Production Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals a more...
Manages the daily activities of an enterprise IT operations unit and its equipment. Responsible for planning and achieving budgets, goals, and business objectives. Implements and maintains enterprise-wide IT system tools and ensures scalability. Follows established operating policies to mitigate risk. Typically responsible for one or more of the following responsibilities: information systems operations activities, computer operations, data entry, data control, operations support, or operating systems programming. Requires a bachelor's degree. Typically reports to a head of a unit/department. more...
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